Wetherspoons apologises after Bank Holiday punters left waiting two hours for drinks
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Pub chain Wetherspoons has apologised after Bank Holiday customers were forced to wait two hours for their drinks while the venue was at capacity.
To make matters worse, punters say they weren’t even kept in the loop about what was causing the delay after they placed orders on the popular pub’s app.
One disgruntled customer at The Imperial in Exeter, Devon, hit out at the branch for accepting payments via phone “in Wetherspoons’ interests” while failing to get orders to tables on time.
The punter, who wishes to remain anonymous, had headed to the pub on Sunday with his daughter while she visited him from London.
Unfortunately for him, the place was heaving both inside and in the garden leaving staff overwhelmed by the demand, reports Devon Live.
One outraged customer at The Imperial took a photo of his order after it took two hours to arrive
It comes as pubs and restaurants across the country opened with full indoor service for the first Bank Holiday weekend since restrictions eased.
His modest order of a pint of Abbot Ale, a pint of Carlsberg shandy, and a pint of lime and soda took a whopping two hours to arrive.
He said: “We went to The Imperial and we arrived at 14.30 in the afternoon.
“We didn’t have to wait long for a table in the garden.
Wetherspoons has apologised after the incident (Image: PA)
“What nobody told us was that at that stage allegedly there was an hour and a quarter for drinks to arrive.
“Yet when ordered at 14.55, we didn’t get our drinks until two hours later. It is absolutely ridiculous I’m sorry to say…
“What nobody told you when you arrived, is that you would have to wait an hour and a quarter to actually get a drink.
“And of course, the app keeps accepting orders, because nobody switches it off, which is in Wetherspoons’ interests.”
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Wetherspoons has now acknowledged the failures in their service on Bank Holiday weekend and made a formal apology.
Eddie Gershon, a spokesperson for the chain, said: “We apologise to the customers for the issues with the app and their drinks order.
“The pub was at its capacity and the bars could not keep up with the volume of drinks being ordered on the app.
“Staff were working tirelessly, but unfortunately could not cope with the demand.
“We should have relayed the information re the waiting times to the customers and we apologise wholeheartedly that this did not happen on this occasion.”