November 23, 2024

Stuart Robert dismissed advice to axe robodebt, and told his department head to ‘double down’: Renee Leon

Stuart Robert #StuartRobert

When she raised the issue again in November 2019, Ms Leon said she recalled advising Mr Robert with words to the effect of: “The best course is to apologise to our customers, to admit the error, and to inform customers and staff of the steps we will take to correct the error.”

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