Rogers says some wireless customers Canada-wide experiencing outages

Rogers says some wireless customers Canada-wide are experiencing intermittent service interruptions for both voice and data services.

“Our team is working quickly to restore services as soon as possible,” Rogers said in a message on its help site Monday. “We apologize for the inconvenience and will continue to provide regular updates.”

The site describes the outages as “Canada-wide” and ongoing. The outage is also affecting Fido customers.

The website Downdetector was showing Rogers outages beginning overnight and spiking to more than 12,000 reports in the daylight hours. The outages appeared most prevalent in southern Ontario and Montreal.

Social media had many posts of people struggling with the outage.

Peel Regional Police in Ontario warned people in their community that if they call 911 they should not hang up, because “our communicators are unable to call back.” Other police forces in southern Ontario issued similar warnings.

Toronto Coun. Kristyn Wong-Tam tweeted that a message had been sent from the Corporate Real Estate Management division to people living and working in approximately 850 City of Toronto buildings, warning of a “significant failure” to the Rogers wireless network.

It says the outage is affecting the remote fire alarm monitoring system, though not the fire alarms themselves.

“Until further notice, if a fire alarm is activated in a building, get yourself to safety, then please call 911 and report the fire alarm activation. Don’t assume someone else has or will call,” Wong-Tam tweeted, quoting the management.

Rogers has not immediately responded to a request for comment.