November 30, 2024

Rogers CEO apologises after outage in Canada; mobile services restored

Rogers #Rogers

The chief executive officer of Rogers Communications Inc. has apologised for a outage that disrupted mobile and internet service across Canada

TopicsCanada | internet service

AP  |  Toronto 

Last Updated at July 11, 2022 07:10 IST

The chief executive officer of Rogers Communications Inc. has apologised for a outage that disrupted mobile and internet service across Canada.

We know how much our customers rely on our networks and I sincerely apologise, Tony Staffieri said in a statement Saturday. We’re particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority.

Staffieri said services have been restored and were close to fully operational.

We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning, said Staffieri. We disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.

The widespread disruption, which got underway early Friday morning and stretched into the evening, paralyzed communications across sectors including health care, law enforcement and the financial industry. Many 911 services couldn’t receive incoming calls, several hospitals reported impacts to their services, and debit transactions were paused when Interac was knocked offline.

(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Mon, July 11 2022. 07:10 IST

Leave a Reply