Is Google Docs Down? Users Report Error, App Not Working

Google Docs was down on Monday morning. A picture taken on September 3, 2019, shows the US multinational technology and Internet-related services company Google logo, displayed on a tablet screen, in Lille, northern France. Denis Charlet/AFP/Getty Images

Employees across the country kicked off their Monday morning with an error message from Google Docs, a popular word processing platform, that prevented the creation of new documents.

Down Detector, a website that monitors technology outages, received more than 6,000 reports of outages on Google and Google Drive, which includes Google Docs. When users opened Google Docs, they were able to see their previous documents and could open old files but not create any new documents.

Some people were also able to create a new document but within minutes saw a message at the top of the screen that advised them to click “reload” and then received the error message.

Google’s error message advised people to try reloading the page or returning in a few minutes, but neither seemed to be winning solution.

This is a developing story and will be updated as more information becomes available.