Interac services ‘fully available’ again after Rogers outage

Interac says its services are “fully available” again after debit transactions were halted on Friday by a widespread Rogers network outage impacting mobile and network services across much of Canada.

The Canadian interbank network that facilitates electronic financial transactions issued a statement on its social media platforms apologizing for the inconvenience and saying it is adding a supplier to bolster service access in the future.

Rogers Communications announced on Saturday that it had restored mobile and internet service for “the vast majority” of customers after the outage that got underway early Friday morning and lasted more than 15 hours.

Debit transactions and 911 access were among the many regular services disrupted by the outage.

WATCH | Canadians tell their stories about the outage:  Major Rogers outage hits businesses, customers across Canada Rogers customers were caught off guard by Friday’s massive outage involving both mobile and internet networks, which also caused widespread disruption for banks, businesses and some emergency services across Canada.

Rogers says some customers may experience delays in regaining full service as its network comes back online and traffic volumes return to normal.

On Friday, the Toronto-based telecom giant apologized for the disruption caused by the outage and said it will be “proactively crediting all customers” — but it did not provide further details. 

WATCH | Rogers service back on for most customers, but not all is restored:  Rogers service back on for most customers, but not all is restored The Rogers network outage that disrupted service nationwide is still affecting some customers. The telecom has yet to explain what caused the disruption.