Can you get coronation concert tickets? Ballot for Windsor Castle explained as fans hit out at Ticketmaster
Ticketmaster #Ticketmaster
People who applied for tickets to King Charles III’s coronation concert are expressing anger after being informed they were successful in the ballot, only to discover no tickets were actually available.
Five thousand pairs of tickets were made available to the public for the gig, which will include performances from Take That, Katy Perry and Lionel Ritchie.
The ballot was run by Ticketmaster, with the company initially saying successful applicants would be randomly geographically drawn, and tickets would not be allocated on a first-come, first-served basis.
However, emails were sent out at midday on Tuesday informing people that they had been successful in a “supplementary round” of the ballot, and that they had until midday on Thursday 27 April to claim them.
“Tickets in this supplementary round are being offered on a first come first serve basis, so you will need to act quickly in claiming your tickets to ensure you secure them,” the email stated.
Minutes after the email was sent, social media was flooded with complaints that all the tickets were already gone, with people feeling let down and misled.
Zara Lavender said she was left “absolutely livid”, while Rebecca White added: “Not sure how we were meant to claim within 1 min of getting the email. My email didn’t even come through until 12.02 and the tickets were gone.”
Ticketmaster’s official account tweeted at 12.32pm to say tickets for the supplementary round had sold out.”Enjoy it in your own way next month, whether it’s in Windsor or at home with friends!” it added.
Shane Andrews responded: “That’s not how you conduct a ballot. Shameful. You shouldn’t have been awarded the contract if you can’t fulfil it properly. Got so many people’s hopes up with the way the email was worded!”
Lucy Essex added: “According to the terms and conditions as per the ballot application process and BBC website it does state this would NOT be first come first served. You have breached your own terms and conditions. You owe a massive explanation as to why we have received emails to state we have won to be met with this absolute shambles.”
A Ticketmaster spokesperson told i: “Final standing tickets for the coronation concert were released today on a first-come, first-served basis and, unsurprisingly, sold out very fast.
“The email clearly stated tickets were on a ‘first come first served basis’ and that fans needed to ‘act quickly in claiming tickets’.”
They added that the site suffered no technical issues during the sale.