December 25, 2024

Instagram, WhatsApp, and Facebook Messenger seem to be recovering from a major outage

WhatsApp #WhatsApp

graphical user interface, text, application, chat or text message © Photo by Amelia Holowaty Krales / The Verge

Facebook has resolved a major outage affecting Instagram, WhatsApp, Facebook Messenger, and other Facebook services on Friday, according to a statement shared with The Telegraph’s Margi Murphy.

“Earlier today, a technical issue caused people to have trouble accessing some Facebook services,” Facebook said. “We resolved this issue for everyone, and we apologize for any inconvenience.” However, Murphy notes that she isn’t seeing the blue checkmarks that indicate someone has read your message, which could indicate there may be some small issues hanging around.

Facebook Gaming also says it has restored service.

Facebook, which owns Instagram and WhatsApp, hasn’t replied to request for comment from The Verge.

During the outage, at one point, more than 100,000 users reported issues with Instagram on DownDetector, more than 24,000 users reported issues with WhatsApp, and more than 5,000 users reported issues with Facebook Messenger.

When navigating to Instagram’s website during the outage, I saw a white page with the message “5xx Server Error.” I also redownloaded Instagram to my phone and tried to log in but hit an error there during the outage, too.

As expected, the memes about the outage were strong on Twitter (which, fortunately, seemed to hang on):

Friday’s outage isn’t the only recent blip in Facebook’s services: Facebook Messenger and Instagram DMs went down back in December. Facebook and Instagram also experienced big outages over Thanksgiving in 2019.

Update March 19th, 3:05PM ET: Added comment from Facebook shared with The Telegraph saying that the outage was fixed, and made additional updates to reflect that the services have been restored.

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