JD Power: Newark Liberty ranks last among North America’s most satisfying airports
Newark Airport #NewarkAirport
Sep 20, 2023, 8:19pmUpdated 9h ago
Newark Liberty International Airport ranks last among a list of airports with the best customer satisfaction.
The study looked at factors including terminal facilities, airport arrival and departures, baggage claim, security checkpoints, check-in and food and retail.
Detroit’s Metropolitan Wayne County Airport had the highest score. Newark Liberty was last.
The rest of the Top 5 included Minneapolis-Saint Paul International, Las Vegas’s Harry Reid International, Dallas-Fort Worth and Miami International.