Ticketmaster website crashes ahead of much-anticipated release of Taylor Swift tickets

Many fans of Taylor Swift were disappointed when they went online Tuesday morning to purchase tickets for the music star’s upcoming stadium tour and found that Ticketmaster was experiencing technical issues.

Some lucky fans can start buying tickets Tuesday for Taylor Swift shows at Gillette Stadium

Fan who registered for Swift’s presale were emailed a special code and instructed to head to Ticketmaster at 10 a.m. for a chance to score early seats, but when users arrived on the website, they were greeted with a message that read, “We’re sorry! Something went wrong on our end, and we need to start over. Broken things are a drag – our team is on it, so it doesn’t happen again.”

SCREENSHOT VIA TICKETMASTER

Other attempts to load Ticketmaster prompted a message that read, “We are currently experiencing technical difficulties and our team is working to resolve this as soon as possible. We apologize for the inconvenience and appreciate your patience. Please check back soon to continue.”

SCREENSHOT VIA TICKETMASTER

Those who received a code were told that they would have exclusive access to purchase tickets starting at $49 up to $449 at 10 a.m.

In a tweet, Ticketmaster Fan Support stated, “If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage. This will ensure an optimal shopping experience.”

Tickets go on sale to the general public on Friday at 10 a.m.

Swift is slated to perform at Gillette Stadium in Foxboro on May 19, May 20, and May 21.

With the trio of concerts generating major buzz among fans in New England, the Boston Police Department issued a community alert, warning the consumers of counterfeit tickets on the secondary market.

“The Boston Police Department reminds fans to be wary of counterfeit tickets and encourages them to only acquire tickets from authorized agencies. Anyone who purchases tickets from a secondary source are taking a chance and do so at their own risk,” the department wrote. “Officers want to proactively curb such activity and encourage buyers to only purchase from official vendors. Purchasing via other means creates the potential for possessing an invalid and/or counterfeit ticket.”

Story continues

Anyone with information on the sale of counterfeit tickets is urged to contact the department’s CrimeStoppers Tip Line at 1-800-494-TIPS or texting the word ‘TIP’ to 27463.

This is a developing story. Check back for updates as more information becomes available.

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